FAQ

Frequently Asked Questions

Orders

How do I place an order?
Simply add your items to your cart, proceed to checkout, and follow the prompts to enter your shipping and payment information. You'll receive an order confirmation email right after.

Can I change or cancel my order?
If your order hasn't shipped yet, contact us right away at masaabtradllc@gmail.com and we'll do our best to accommodate changes or cancellations. Once an order has shipped, it can't be modified.

How do I track my order?
You'll receive a tracking link by email as soon as your order ships. You can also reach out to us anytime for an update.

Shipping

Do you offer free shipping?
Yes — we offer free standard shipping on every order within the United States.

How long does delivery take?
Orders are processed within 1–2 business days, with standard delivery taking 7–15 business days depending on your location. See our Shipping Policy for full details.

Do you ship internationally?
Not yet — we currently ship within the United States only.

Returns & Refunds

What is your return policy?
We offer a 15-day return window from the date you receive your item. Items must be unused, unworn, and in original packaging. See our Refund Policy for full details.

How do I start a return?
Email us at masaabtradllc@gmail.com with your order number and we'll walk you through the process.

When will I get my refund?
Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days.

Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, PCI-compliant checkout — we never store your card details.

Still Need Help?

Reach out to our team at masaabtradllc@gmail.com or +1 (302) 560-2818. We're happy to help.