Shipping policy

Thank you for shopping with Masaab Store. Here is exactly how, when and where we ship.

Where We Ship

• We ship to addresses within the United States only, including Alaska, Hawaii, US territories and APO/FPO addresses.
• We do not ship internationally at this time.

Where Orders Ship From

Masaab Store is a US-registered business based in Farmersville, Texas. Orders are dispatched by our overseas fulfilment partner, which is how we are able to offer free shipping on every order. Your parcel may therefore arrive from outside the United States. There are no customs charges or import duties for US customers — any such costs are covered by us.

Order Processing Time

• Orders are processed Monday through Friday, excluding US federal holidays.
• Standard processing takes 1–2 business days after your payment is approved.
• Orders placed on weekends or holidays begin processing the next business day.
• During major sales and peak holiday periods, processing may extend to 3 business days.

Shipping Rates

• Free standard shipping on every order within the United States. There is no minimum spend.
• Standard shipping is the only method we offer. We do not currently offer expedited or express shipping.
• All rates are shown at checkout before you pay. There are no hidden fees.

Estimated Delivery Times

• Standard shipping: typically 7–15 business days in transit.
• Alaska, Hawaii, US territories and APO/FPO: please allow a few additional business days.

Delivery estimates are counted from the day your order ships, not the day it is placed. Transit times are provided by our carriers and are not guaranteed.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. Tracking can take 24–48 hours to begin showing activity. If you have not received tracking within 5 business days of ordering, email info@masaabllc.com.

Address Accuracy

Please check your shipping address carefully at checkout. We are not responsible for orders shipped to an incorrectly entered address. Email info@masaabllc.com within 12 hours of ordering and we will correct it if the order has not yet been dispatched. Packages returned due to an invalid address can be reshipped once you cover the reshipment cost.

Delayed Shipments

Weather, carrier backlogs and customs inspections can affect delivery. If tracking has shown no movement for 10 business days, contact us and we will open an investigation with the carrier.

Lost or Damaged Parcels

If your parcel is confirmed lost in transit, or arrives damaged, contact us with your order number and photos where relevant. We will replace it or refund you in full at our cost.

Questions

Email info@masaabllc.com or call +1 302-579-7329, Monday to Friday, 9:00 AM to 5:00 PM ET, excluding US federal holidays.