Product Quality Guarantee

Last updated: August 23, 2026

This page sets out what we guarantee about the products we sell, and what we do when something is not right. Everything below is backed by our Return & Refund Policy; where the two differ, that policy governs.

Our Promise

If a product arrives damaged, defective, incomplete, or materially different from how it is described on our website, we will put it right at our cost. That applies to every product we sell, including opened cosmetics.

How We Select Products

• We buy from established suppliers and check the specification, materials and packaging information for each item before it is listed.
• We write our own product descriptions from the supplier specification rather than copying marketing claims we cannot stand behind.
• We track return reasons and customer complaints, and we delist products that generate repeated quality problems.

We are an online retailer, not a manufacturer. Products are made and packed by our suppliers and dispatched by our fulfilment partner, so we do not carry out our own laboratory or destructive testing. What we do commit to is describing items honestly and standing behind them if they fall short.

Our 30-Day Satisfaction Guarantee

If a product arrives damaged, defective, incomplete, or does not match its description, contact us within 30 days of delivery and choose either:

• A free replacement, shipped at our cost, or
• A full refund to your original payment method.

You will never pay return postage on a quality claim. In many cases we can resolve one from photographs alone, without asking you to send anything back.

Changed Your Mind?

That is also covered. You have 30 days from delivery to return an unused item in its original condition and packaging, and we provide a prepaid return label. The one exception is opened or used cosmetics, lip products, skincare and fragrance, which cannot be returned for hygiene reasons once the seal is broken. Unopened, sealed cosmetics can be returned within the 30-day window.

How to Report a Quality Issue

1. Email info@masaabllc.com with the subject line Quality Issue – Order #_____.
2. Tell us the product name and what went wrong.
3. Attach clear photos, or a short video where that shows the problem better.
4. We review and respond within 1 business day.

What This Guarantee Does Not Cover

• Normal wear and tear, and consumable parts that are expected to be used up
• Damage from misuse, dropping, or exceeding stated limits
• Failure to follow the assembly, use, or care instructions supplied
• Minor cosmetic variation in color, finish, or packaging that does not affect performance
• Natural variation in items whose appearance differs between units, such as a product containing a real dried flower or a pH-reactive tint that develops differently on different people

Honest Product Information

We describe dimensions, materials, capacities and included components as accurately as the supplier information allows. If you ever receive an item that does not match its listing, tell us — we will correct the listing and take care of your order.

Related Policies

See our Return & Refund Policy for the full return process, our Shipping Policy for delivery times, and our Terms of Service for product use and safety guidance.

Talk to Us

Email info@masaabllc.com or call +1 302-579-7329, Monday to Friday, 9:00 AM to 5:00 PM ET, excluding US federal holidays.