Order Processing Policy

Last updated: August 23, 2026

Here is exactly what happens after you click Place Order.

Step 1: Order Confirmation

You will receive an automatic confirmation email within minutes containing your order number, an itemized summary, and your shipping address. If it does not arrive, check your spam folder first, then contact us at info@masaabllc.com.

Step 2: Payment Verification

Your payment is authorized and screened for fraud. Most orders clear instantly. High-value orders or mismatched billing details may require manual verification, which can add up to 1 business day.

Step 3: Fulfilment

Your order is passed to our overseas fulfilment partner, who picks and packs it against your order details. This arrangement is what allows us to offer free shipping on every order. Your parcel may therefore be dispatched from outside the United States, and there are no customs charges or import duties for you to pay — we cover those.

Step 4: Dispatch and Tracking

Once your parcel is handed to the carrier, you receive a shipping confirmation email with a tracking number. Tracking can take 24–48 hours to begin showing activity.

Processing Timeframes

Order Type	Processing Time
In-stock standard orders	1–2 business days
Weekend and holiday orders	Processing begins the next business day
Peak season and major sale periods	Up to 3 business days
Orders requiring payment verification	Add up to 1 business day

Processing time is separate from shipping transit time. Standard shipping is typically 7–15 business days in transit, counted from the day your order ships. Full details are in our Shipping Policy.

Business Days

Orders are processed Monday through Friday, excluding US federal holidays. Orders are not dispatched on weekends or holidays.

Partial and Split Shipments

If one item in your order is delayed, we ship the available items first at no extra cost rather than holding your whole order. Each shipment has its own tracking number, and you are never charged twice for shipping.

Out-of-Stock Items

If an item sells out after you order, we will contact you within 1 business day with three choices: wait for restock, swap for a comparable product, or receive a full refund for that item. Nothing ships until you decide.

Order Changes

Changes to items, quantities, or addresses can usually be made within 12 hours of ordering. Once fulfilment begins, we can no longer modify an order. See our Cancellation Policy for details.

Order Status Definitions

• Payment pending — awaiting authorization from your bank or wallet
• Processing — confirmed and queued for fulfilment
• Partially fulfilled — part of your order has shipped
• Fulfilled — everything has shipped and tracking is active
• On hold — we need information from you before we can continue
• Cancelled — the order was cancelled and any charge refunded

Accuracy of Your Details

Please review your shipping address, apartment or unit number and email at checkout. Accurate details are the single biggest factor in on-time delivery. A phone number is optional at checkout and is only used if the carrier needs to reach you about a delivery.

Questions About Your Order?

Email info@masaabllc.com with your order number, or call +1 302-579-7329, Monday to Friday, 9:00 AM to 5:00 PM ET. We respond within one business day.