Cancellation Policy

Last updated: July 26, 2026

Plans change, and we understand that. Here is exactly how cancellations work at Masaab Store.

Cancelling Before Your Order Ships

  • You may cancel for a full refund any time before your order enters fulfillment.
  • Because we process quickly, the reliable cancellation window is within 12 hours of placing your order.
  • Email [SUPPORT EMAIL] with the subject line Cancel Order #_____ or call [PHONE NUMBER] during [SUPPORT HOURS].
  • We confirm all cancellations in writing. Please treat your order as active until you receive that confirmation.

Once Your Order Has Shipped

We cannot recall a package that is already in the carrier network. If you have received a shipping confirmation, you have two options:

  1. Refuse delivery — the package returns to us and we refund the product value once it arrives.
  2. Accept and return it — follow our standard Return & Refund Policy within 30 days.

Outbound and return shipping costs for post-shipment cancellations are the customer’s responsibility unless the order was shipped in error.

Changing an Order

Address corrections, quantity changes, item swaps, and shipping upgrades can often be accommodated within 12 hours of ordering. Contact us as early as possible and we will do our best. Once fulfillment begins, changes are no longer possible.

Cancellations by Masaab Store

Occasionally we must cancel an order. Reasons include:

  • The item is out of stock or discontinued
  • A pricing or listing error occurred
  • Payment could not be verified or authorized
  • Billing and shipping information failed fraud screening
  • The shipping address is undeliverable or outside our service area
  • Suspected resale or bulk-buying activity in violation of our Terms of Service

In every case we notify you by email and issue a full refund within 1–2 business days. You are never charged for an order we cancel.

Cancelling Pre-Orders and Backorders

Pre-orders and backordered items can be cancelled free of charge at any time before they ship. If an expected ship date moves by more than 14 days, we will notify you and you may cancel for a full refund.

Subscription and Recurring Orders

If you are enrolled in a recurring delivery plan, you may cancel at any time from your account or by emailing [SUPPORT EMAIL]. Cancellations must be received at least 48 hours before your next scheduled billing date to avoid that shipment. Already-shipped subscription orders follow our standard return process.

Refund Timing for Cancellations

  • We issue the refund to your original payment method within 1–2 business days of approving your cancellation.
  • Your bank or card issuer typically posts it within 5–10 business days.
  • Pending authorizations on unshipped orders may simply drop off without appearing as a refund.

Non-Cancellable Orders

  • Orders already delivered
  • Custom or personalized items already in production
  • Gift cards and digital products after delivery
  • Final Sale and Clearance purchases, which may be cancelled only before shipment

Need Help?

Email [SUPPORT EMAIL] and include your order number so we can act quickly.