Cancellation Policy

Last updated: August 23, 2026

Plans change, and we understand that. Here is exactly how cancellations work at Masaab Store. This page summarises the cancellation section of our Return & Refund Policy; if the two ever differ, that policy governs.

Cancelling Before Your Order Ships

• You may cancel for a full refund at any time before your order is dispatched.
• Because orders move into fulfilment quickly, the reliable window is within 12 hours of placing your order.
• Email info@masaabllc.com with the subject line Cancel Order #_____, or call +1 302-579-7329 Monday to Friday, 9:00 AM to 5:00 PM ET.
• We confirm every cancellation in writing. Please treat your order as active until you receive that confirmation.

Once Your Order Has Shipped

We cannot recall a package that is already with the carrier. If you have received a shipping confirmation, you have two options:

1. Refuse delivery — the package returns to us and we refund you once it arrives.
2. Accept it and return it — follow our standard Return & Refund Policy within 30 days of delivery.

Either way, you do not pay return shipping. Standard shipping is free on every order, and approved returns are sent back on a prepaid label we provide, in line with our Return & Refund Policy.

Changing an Order

Address corrections, quantity changes and item swaps can often be accommodated within 12 hours of ordering. Contact us as early as possible and we will do our best. Once fulfilment begins, changes are no longer possible. We do not offer expedited shipping, so a shipping upgrade is not available.

Cancellations by Masaab Store

Occasionally we have to cancel an order. Reasons include:

• The item is out of stock or discontinued
• A pricing or listing error occurred
• Payment could not be verified or authorized
• Billing and shipping information failed fraud screening
• The shipping address is undeliverable or outside the United States, which is the only area we serve
• Suspected resale or bulk-buying activity in breach of our Terms of Service

In every case we notify you by email and issue a full refund within 1–2 business days. You are never charged for an order we cancel.

Refund Timing for Cancellations

• We issue the refund to your original payment method within 1–2 business days of approving your cancellation.
• Your bank or card issuer typically posts it within 5–10 business days.
• A pending authorization on an unshipped order may simply drop off without ever appearing as a refund.

Orders That Cannot Be Cancelled

• Orders already delivered — these are handled as returns
• Gift cards and digital products after delivery
• Final Sale and Clearance purchases, which may be cancelled only before dispatch

Need Help?

Email info@masaabllc.com with your order number so we can act quickly, or call +1 302-579-7329, Monday to Friday, 9:00 AM to 5:00 PM ET, excluding US federal holidays.