Contact Us

We would love to hear from you. Whether it is a question about an order, a product, a return or a quality claim, our team reads and answers every message.

Customer Support

  • Email: info@masaabllc.com
  • Phone: +1 302-579-7329
  • Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET, excluding US federal holidays
  • Response time: within 24 hours on business days, and within 1 business day for returns

Business Details

  • Store name: Masaab Store
  • Legal entity: Masab LLC
  • Website: masaabstore.com
  • Mailing address: Farmersville, Collin County, Texas, United States
  • Country of operation: United States — we ship to the US only

We are an online-only retailer and do not operate a walk-in storefront. Please do not send returns to our mailing address without a Return Authorization number.

Which Contact Should I Use?

Your Question Is About Contact Please Include
Order status or tracking info@masaabllc.com Order number
Returns, refunds, or exchanges info@masaabllc.com Order number and reason
Damaged or missing items info@masaabllc.com Order number and photos
Quality claims info@masaabllc.com Order number, photos or video
Product or care advice info@masaabllc.com Product name
Bulk and wholesale info@masaabllc.com Products and quantities
Privacy requests info@masaabllc.com Subject line Privacy Request
Press and partnerships info@masaabllc.com Brief proposal

Before You Write

Many questions are answered instantly on these pages: our FAQ, Shipping Policy, Return & Refund Policy, Product Quality Guarantee and Order Processing Policy.

Help Us Reply Faster

  • Include your order number in the subject line.
  • Describe the issue in a sentence or two.
  • Attach photos for anything damaged, defective, or incorrect.
  • Tell us the resolution you would prefer — replacement, refund, or advice.

A Note on Security

We will never ask you for your full card number, PIN, or password by email, text, or phone. If you receive a message claiming to be from Masaab Store that requests these details, please forward it to info@masaabllc.com and do not reply to it.

Send Us a Message

Use the form below and we will get back to you within one business day. Thank you for shopping with Masaab Store.