Return & Refund Policy

Last updated: July 26, 2026

Your satisfaction is the reason we are in business. If a product is not right for you, we have made returning it straightforward and fair.

Our 30-Day Return Window

You may request a return within 30 days of delivery. To qualify, items must be:

  • Unused, unwashed, and free of wear, odor, stains, or pet hair
  • In original packaging with all tags, inserts, accessories, and free gifts included
  • Accompanied by proof of purchase (order number or confirmation email)

Non-Returnable and Non-Refundable Items

For hygiene, safety, and legal reasons, the following cannot be returned or refunded:

  • Opened or used cleaning chemicals, detergents, disinfectants, sprays, and refill liquids
  • Used mop heads, sponges, scrub pads, brushes, cloths, and other consumable replacement parts once removed from sealed packaging
  • Items marked Final Sale, Clearance, or As-Is
  • Gift cards and digital products
  • Custom, personalized, or made-to-order items
  • Products damaged by misuse, improper assembly, unauthorized modification, or failure to follow care instructions
  • Items returned more than 30 days after delivery
  • Free promotional items and bundle bonuses returned separately from the qualifying purchase

Damaged, defective, or incorrect items are always covered regardless of the categories above.

How to Start a Return

  1. Email info@masabllc.com with the subject line Return Request – Order #_____.
  2. Include your order number, the items you are returning, and the reason.
  3. Attach photos if the item arrived damaged, defective, or incorrect.
  4. Our team responds within 1 business day with a Return Authorization (RA) number and return instructions.
  5. Ship the item back within 7 days of receiving your RA number, with the RA number written clearly on the outside of the package.

Returns sent without an RA number cannot be processed or refunded.

Return Shipping Costs

  • Our error — wrong, damaged, or defective item: we cover return shipping and send a prepaid label.
  • Change of mind — wrong size, no longer needed, or simply not for you: the customer covers return shipping.
  • Original shipping charges, if any were paid, are non-refundable except when the return is our error.
  • We strongly recommend a trackable service. We cannot issue refunds for returns lost in transit without tracking.

Refund Processing

  • Returns are inspected and approved within 2–3 business days of arriving at our facility.
  • Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card issuer.
  • You will receive an email confirmation the moment your refund is issued.
  • If more than 10 business days have passed since your confirmation email, contact your bank first, then reach out to us.

Restocking Fees

We do not charge restocking fees on standard returns. A fee of up to 15% may apply only to returns that arrive incomplete, without original packaging, or showing signs of use — and only after we notify you and you approve the deduction.

Exchange Policy

We are glad to exchange items within the same 30-day window.

  • Email info@masabllc.com with your order number and the item you would like instead.
  • Exchanges are subject to stock availability. If your preferred item is unavailable, we will offer a comparable alternative, store credit, or a full refund.
  • Once we receive and inspect your original item, your exchange ships within 1–2 business days.
  • The first exchange on any order ships free within the United States. Additional exchanges on the same order may incur shipping charges.
  • Price differences are refunded or charged accordingly.

Damaged or Defective on Arrival

Report damage or defects within 48 hours of delivery with photos of the item, the packaging, and the shipping label. Approved claims receive a free replacement or full refund, and you will never pay return shipping.

Order Cancellations Before Shipment

If your order has not shipped yet, we can usually cancel it for a full refund. See our Cancellation Policy for full details.

Refused and Undeliverable Packages

Packages refused at delivery or returned as undeliverable are refunded for the product value only, less any shipping and return-handling costs we incur.

Late or Missing Refunds

If your refund has not appeared, please allow one full billing cycle — card issuers sometimes post credits on the next statement. If it still has not arrived, email info@masabllc.com and we will send transaction documentation for your bank.

Return Address

Please do not ship returns until you receive an RA number and our current return address. Warehouse locations change, and unauthorized returns may not reach us.

Questions?

Email info@masabllc.com or call +1-302-513-4214 during Monday to Friday, 9:00 AM to 5:00 PM.