Shipping Policy

Last updated: July 26, 2026

Thank you for shopping with Masaab Store. Once you place an order, you want it quickly and without surprises. This page explains exactly how, when, and where we ship.

Order Processing Time

  • Orders are processed Monday through Friday, excluding US federal holidays.
  • Standard processing takes 1–2 business days from the time your payment is approved.
  • Orders placed after 2:00 PM EST, on weekends, or on holidays begin processing the next business day.
  • During major sales events and peak holiday periods, processing may extend to 3 business days. We will notify you if your order is affected.

Shipping Rates

  • Free standard shipping on all orders within the United States.
  • Expedited shipping is available at checkout, with rates calculated by weight and destination.
  • All rates are displayed at checkout before you complete your purchase. There are no hidden fees.

Estimated Delivery Times (United States)

Shipping Method Estimated Transit Time Total Estimated Delivery
Standard Shipping 3–7 business days 4–9 business days
Expedited Shipping 2–3 business days 3–5 business days
Express Shipping 1–2 business days 2–4 business days
Alaska, Hawaii & US Territories 7–12 business days 8–14 business days

Delivery estimates begin the day your order ships, not the day it is placed. Transit times are provided by our carriers and are not guaranteed.

Order Tracking

  • You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.
  • Tracking can take 24–48 hours to display activity after it is generated.
  • If you have not received tracking within 4 business days of ordering, contact us at info@masabllc.com.

Shipping Carriers

We ship using trusted carriers including USPS, UPS, FedEx, and regional partners. The carrier is selected based on your address, package size, and the fastest available route. We are unable to guarantee a specific carrier for standard orders.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address.

  • If you notice an error, email info@masabllc.com within 12 hours of ordering and we will correct it if the order has not shipped.
  • Packages returned to us due to an invalid or incomplete address can be reshipped once you cover the reshipment cost.

Delayed Shipments

Occasionally factors outside our control affect delivery, including severe weather, carrier backlogs, natural disasters, customs inspections, and peak-season volume.

  • A package is considered delayed when tracking shows no movement for 7 consecutive business days.
  • Contact us at that point and we will open a carrier investigation on your behalf, which typically takes 3–8 business days.
  • If the carrier confirms the package is lost, we will send a free replacement or issue a full refund — your choice.

Lost Shipments

  • Domestic orders: treated as lost if not delivered within 15 business days of shipping with no delivery scan.
  • International orders: treated as lost after 30 business days with no delivery scan.
  • Once loss is confirmed, we ship a replacement at no cost or refund you in full.

Packages Marked Delivered but Not Received

If tracking shows delivery but you cannot find the package, please:

  1. Check all doors, porches, mailrooms, garages, and with neighbors.
  2. Confirm whether a household member or building manager accepted it.
  3. Wait 24 hours — carriers occasionally scan early.
  4. Contact info@masabllc.com with your order number if it still has not appeared.

We will file a carrier claim and work toward a fair resolution. Please note that we cannot assume responsibility for theft after confirmed delivery, though we will always help you pursue a claim.

Damaged Shipments

  • Inspect your order on arrival and report any damage within 48 hours of delivery.
  • Email info@masabllc.com with your order number, clear photos of the damaged item, and photos of the outer packaging and shipping label.
  • Approved claims receive a free replacement or a full refund. You will never pay return shipping for a damaged item.
  • Please keep the original packaging until your claim is resolved.

International Shipping

We currently ship to select countries outside the United States, including Canada, the United Kingdom, Australia, and much of the European Union. Available destinations are shown at checkout.

  • Estimated delivery: 7–21 business days depending on destination and customs clearance.
  • Duties and taxes: Import duties, customs fees, and local taxes are not included in your order total and are the responsibility of the recipient. These charges are set by your country’s customs authority and are outside our control.
  • Refused parcels: If a package is refused or abandoned because duties went unpaid, we can refund the product cost only, minus shipping and any return charges we incur.
  • Restricted items: Some cleaning solutions, aerosols, and liquids cannot ship internationally due to carrier and customs regulations. Restricted items are flagged at checkout or removed with a full refund and notification.
  • Customs delays are not grounds for a late-delivery refund.

Split Shipments

Larger orders may arrive in multiple packages, sometimes on different days, at no extra cost to you. Each shipment has its own tracking number.

PO Boxes and APO/FPO Addresses

We ship to PO Boxes and APO/FPO/DPO addresses via USPS. Expedited options are unavailable for these destinations, and military deliveries may take 14–30 business days.

Questions?

Email info@masabllc.com or call +1-302-513-4214 during Monday to Friday, 9:00 AM to 5:00 PM. We reply to all shipping inquiries within one business day.