Warranty Policy

Last updated: July 26, 2026

We stand behind the products we sell. Every item in our catalog is covered by a limited warranty against manufacturing defects, in addition to your rights under our Return & Refund Policy.

Our Limited Warranty at a Glance

Product Category Warranty Period What Is Covered
Cleaning tools and brushes 90 days from delivery Broken handles, detached heads, faulty joints, defective materials
Mops, sweepers, and telescopic poles 6 months from delivery Locking mechanisms, seams, hinges, swivel failure
Spray bottles, dispensers, and pumps 90 days from delivery Leaks, trigger failure, cracked housings
Storage racks, shelves, and organizers 12 months from delivery Structural defects, welds, rust under normal indoor use, missing hardware
Electrical or motorized items 12 months from delivery Motor, wiring, switch, and battery defects
Consumables and refills Not covered Sponges, pads, cloths, filters, liquids, and other wear items

The warranty period begins on your delivery date and applies to the original purchaser with valid proof of purchase. It is non-transferable.

What the Warranty Covers

  • Defects in materials or workmanship present at the time of manufacture
  • Components that fail during normal household use within the warranty period
  • Missing parts or hardware discovered on first assembly, reported within 14 days of delivery

What the Warranty Does Not Cover

  • Normal wear and tear, including worn bristles, pads, sponges, cloths, and filters
  • Damage from misuse, abuse, dropping, or accidents
  • Damage from improper assembly, overloading, or exceeding stated weight limits
  • Damage from harsh chemicals, bleach, solvents, or cleaning agents not recommended for the product
  • Outdoor use, moisture damage, or rust on items intended for indoor use only
  • Commercial, industrial, or rental use unless the listing states it is commercial grade
  • Products that have been modified, disassembled, or repaired by anyone other than us
  • Cosmetic imperfections that do not affect function
  • Items purchased from unauthorized resellers
  • Loss or theft

How to Make a Warranty Claim

  1. Email info@masabllc.com with the subject line Warranty Claim – Order #_____.
  2. Include your order number, the product name, and the date the issue appeared.
  3. Attach clear photos or a short video showing the defect.
  4. Describe how the product was used and stored.

Our team reviews claims within 1–2 business days and will confirm the outcome by email. We may ask for additional photos or, occasionally, for the item to be returned for inspection at our expense.

Warranty Remedies

If your claim is approved, we will provide one of the following at our discretion, and always with your input:

  • Free replacement part shipped at no cost to you
  • Full replacement of the product
  • Store credit for the purchase price
  • Refund of the purchase price if the item is discontinued or unavailable

Approved warranty replacements ship within 1–3 business days of approval, and we cover standard shipping.

Manufacturer Warranties

Some products carry an additional manufacturer warranty that may exceed the periods above. When a manufacturer warranty applies, we will help you file the claim and share the manufacturer contact details. The more favorable warranty always applies to you.

Your Statutory Rights

This limited warranty gives you specific rights, and you may also have other rights that vary by state. Nothing in this policy limits any non-waivable consumer rights you hold under applicable US law.

Limitation of Liability

Our maximum liability under this warranty is limited to the purchase price of the product. We are not liable for indirect or consequential losses, including damage to surfaces, property, or other belongings, except where such limitation is prohibited by law.

Extending the Life of Your Product

Following the care instructions on our Product Care & Store Rules page keeps your warranty valid and helps your products last much longer.

Questions About Warranty Coverage?

Email info@masabllc.com or call +1-302-513-4214 during Monday to Friday, 9:00 AM to 5:00 PM. We are happy to confirm coverage before you buy.